Terms of Service
- These terms
- Accounts and access
- Acceptable use
- No copying, reverse engineering or scraping
- Who owns what
- Your content and data
- Billing, credits and refunds
- Changes and availability
- Disclaimers
- Limits of liability
- Suspension and termination
- Governing law and changes
- Contact
1. These terms
voicy is a service run by Intellecsys, Inc. (“Intellecsys”, “we”, “us”). It lets you create voice agents by describing them, talk to them in your browser, share them, connect them to phone lines and campaigns, and use them through our API (together, the “Service”).
These terms are an agreement between you and Intellecsys. By signing in or otherwise using the Service you agree to them. If you use the Service for a company, you agree for that company and confirm you may bind it. If you don’t agree, don’t use the Service.
2. Accounts and access
- You sign in with a Google account. Keep it secure: you are responsible for everything done through your account, your agents, their share links and your API keys.
- Keep API keys and session links private. Tell us at once if you think one has leaked; we may revoke keys to protect you or the Service.
- You must be old enough to form a binding contract where you live, and at least 18.
- Access comes in levels — the free trial, early access, partner demos and demo guests. We decide who gets which level, and we may change, limit or end trials, free allowances and early access at any time.
- Each account is for one person. Don’t share an account, or open several, to get around a limit.
3. Acceptable use
You may use the Service only lawfully and as these terms allow. In particular, you will not:
- use an agent to deceive, defraud, harass, threaten or impersonate anyone, or to present it as a human where the law requires you to say it is automated;
- place calls, run campaigns or send messages without the consent and disclosures the law requires (including telemarketing, robocall and call-recording rules), or call numbers on do-not-call lists where that is prohibited;
- create or share content that is illegal, infringing, sexually exploits anyone, or is meant to harm minors;
- probe, scan or test the Service’s security, interfere with it, overload it, or get around its limits, quotas, rate limits, capacity controls or access controls;
- resell or sublicense the Service, or give others access to it, except by sharing your agents in the ways the Service provides;
- use the Service to build or train a competing product.
You are responsible for how your agents behave with the people they talk to, and for the descriptions, instructions, documents, tools and phone numbers you give or connect to them.
4. No copying, reverse engineering or scraping
The Service’s software — including the pages, scripts, stylesheets and designs your browser receives to show it — is licensed to you only to use the Service, not sold. Unless the law expressly allows it despite this term, you will not:
- copy, reproduce, republish, frame or mirror the Service or any part of its interface, code or design;
- modify it, make derivative works of it, or decompile, disassemble or reverse engineer it, or try to work out its source code, prompts or internal logic;
- scrape, crawl, bulk-download or harvest the Service or its content, or access it by automated means other than our documented API within its limits;
- remove, hide or alter any copyright notice, license notice or identifying mark in what we deliver.
What we deliver to your browser carries a copyright notice and marks that identify the account it was delivered to. We may use them to trace copies and to enforce these terms.
5. Who owns what
Ours. Intellecsys and its licensors own the Service: its software, interface, designs, the voicy name and logo, voice catalog presentation, documentation, and everything we build to run it. These terms give you no rights in them beyond using the Service as described here.
Yours. You keep the rights you have in what you give the Service — descriptions, custom instructions, documents, and your agents’ settings (“Your Content”). You give us a worldwide, non-exclusive, royalty-free license to host, copy, process and transmit Your Content only as needed to run, secure and improve the Service for you.
Agent instructions. From what you tell it, the Service writes the instructions your agents follow, and it adds its own platform rules around every conversation. Those instructions and rules are part of the Service: we don’t show them, and they aren’t Your Content.
Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.
6. Your content and data
- You confirm you have the rights and consents needed for Your Content and for the conversations your agents have, including with callers and share-link visitors.
- Conversations are processed by our voice relay and by AI and telephony providers we use, only to provide the Service. We handle personal data as described in our Privacy Policy (link to the Privacy Policy, once published).
- AI output can be wrong. Check anything important before you or your callers rely on it.
- Instructions are stored and reviewed. What you submit to shape an agent — descriptions, build conversations, requested changes, custom instructions and opening lines — and the instructions written from it are stored, and each change is recorded with your account, the time and the network address it came from. We check them automatically, and may review them by hand, for safety and abuse. We may hold a change until we have reviewed it, refuse it, or turn off custom instructions for an account.
- How long we keep that record. We keep it while your account exists. When an account is removed, we delete its record 365 days after the removal, unless the law requires us to keep it longer.
7. Billing, credits and refunds
- Payments. Paid features are billed through Stripe. Prices are shown before you pay and may exclude taxes, which you pay where they apply.
- Credits. Top-ups buy prepaid credits that are used as your agents talk. Credits have no cash value, can’t be transferred, and are non-refundable except where the law requires. Whether unused credits expire, and when.
- Subscriptions. The monthly plan and the phone plan renew automatically each month until you cancel. You can cancel at any time; the plan then runs to the end of the period you paid for. A plan’s monthly allowance doesn’t roll over unless we say it does.
- Refunds. Except where the law requires otherwise, payments are non-refundable, including for partly used periods. Refund exceptions (e.g. a service failure or a first-month window), if any.
- Free use. Free minutes, trials and demo allowances have no cash value and may change or end at any time.
- Changes and failed payments. We may change prices with at least 30 days’ notice before the next renewal. If a payment fails, we may pause paid features until it succeeds.
8. Changes and availability
voicy is in early access and changes often. We may add, change or remove features, voices, limits and prices. We aim to keep it running, but we don’t promise it will be uninterrupted or error-free, or that a voice line will always be free when you want one.
9. Disclaimers
To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
10. Limits of liability
To the extent the law allows, Intellecsys will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims about the Service is limited to the greater of the amounts you paid us in the 12 months before the claim and US $100.
You will defend and indemnify Intellecsys against claims by others arising from Your Content, your agents’ conversations, or your breach of these terms.
11. Suspension and termination
- You can stop using the Service at any time. How to close an account and delete its data.
- We may suspend or end your access — or revoke keys, share links and phone lines — if you break these terms, if your use puts the Service, other users or third parties at risk, if a payment is overdue, or if the law requires it. Where reasonable we will tell you first.
- When access ends, your right to use the Service ends. Sections 4, 5, 7 (amounts owed), 9, 10 and 12 continue to apply.
12. Governing law and changes
These terms are governed by the laws of [governing law and venue — to be decided], without regard to its conflict-of-laws rules. Dispute resolution (courts or arbitration).
We may update these terms. If a change is material, we will tell you in the Service or by email before it takes effect; continuing to use the Service after that means you accept the new terms.
13. Contact
Questions about these terms: ceo@intellecsys.tech